There are no hidden conditions: you may submit an unlimited number of requests for any of our services. Upon receiving your requests, we will collaborate with you to determine the priorities and commence work on these tasks in the agreed sequence, provided you have an active subscription with us. Please read our terms of service.
A request or task refers to any job you assign to us. This could range from designing a logo and making revisions to an existing design, to performing website maintenance, or any other task. Essentially, a request is anything that necessitates someone from our team dedicating time and effort to your projects.
You can make payments using a card through our Stripe partner. You are free to use our subscription for as long as you wish and can cancel at any time. Rest assured, there are no hidden fees or penalties for cancellation; your subscription simply will not renew the following month. Should you decide to cancel, you can easily do so from your Stripe client portal or by contacting us directly. Please note, we do not offer refunds or credits for partial service months, service downgrades, or any time left unused on your subscription.
For example, if you submit three tasks at the same time and specify their priorities, we will start with the task considered the highest priority. Once completed, we will send it to you for review. While you review the first task, we will proceed with the second-highest priority task. Upon receiving your feedback on the task of highest priority, we will pause the current task to make the necessary adjustments to the first one, before resuming work on the subsequent task.
The performance of your account is influenced by the number of subscriptions you hold. A subscription is a unit of output, signifying our capability to deliver results within a single business day through the concerted efforts of our team and software. The productivity achievable with a single subscription varies due to several determinants, such as the plan type, request volume, and request complexity. While we cannot guarantee a specific volume of work per subscription within a single business day, adding more subscriptions to your account can enhance our capacity to fulfill tasks within a single business day. We commit to providing updates or results every 1-2 business days, depending on the scope and complexity of the task, as well as on the progress of the work.